Accessibility

Last updated: 31 July 2026 · Questions or barriers: info@bhavaniai.ca · [PHONE-TBD]

Accommodation in recruitment, assessment and selection

This notice is here because Ontario's Integrated Accessibility Standards regulation (O. Reg. 191/11 under the AODA) requires every employer, regardless of size, to tell employees and the public that accommodation is available for applicants with disabilities in its recruitment process, and to notify applicants selected for an assessment or selection process that accommodation is available in relation to the materials or processes used. If a selected applicant asks, the employer must consult with them and provide or arrange a suitable accommodation.

We do it because it is the law. We also do it because the alternative is losing good people over something we could have sorted out in a phone call.

Things people commonly ask us for

You do not have to pick from this list — it is here so you know the kind of thing that is normal to ask for:

• Giving your information by phone or in person instead of filling in a web form.
• Extra time for an interview or a test, or a break partway through.
• Questions sent to you in writing in advance.
• A quieter room, a ground-floor room, or a different meeting time.
• Bringing a support person, a job coach or an interpreter.
• An interview by phone or video instead of in person.
• Materials in large print, in plain language, or read aloud to you.
• Instructions given one step at a time rather than all at once.

Service animals and support persons are welcome wherever we meet you. What you tell us about an accommodation stays confidential — it is used to arrange the accommodation and nothing else. See our Privacy Policy.

Accessible formats and communication supports

On request, we will provide or arrange for accessible formats and communication supports for our information, in a timely manner and at no extra cost to you. That is required by section 12 of O. Reg. 191/11, and section 12(3) is the part that says it cannot cost you more than it costs anyone else.

We will ask you what works, because you are the person who knows. Depending on what you need, that can mean:

• Large print, or a document with the text reflowed and the contrast increased.
• A plain-language summary of anything on this site, including the Privacy Policy.
• Content read aloud to you over the phone, at whatever pace suits.
• An accessible electronic document sent by email that works with a screen reader.
• Information sent by post on paper.
• Communicating through a family member, a support person or an interpreter you choose.
• Text message or email instead of a phone call, or a phone call instead of email.

Ask at info@bhavaniai.ca or [PHONE-TBD]. We aim to respond within 5 business days and to agree a format with you at that point. If something will take longer to produce, we will tell you how long rather than leave you waiting.

Our commitment

BhavaniAI Inc. is committed to treating people with disabilities in a way that lets them keep their dignity and independence, and to giving them the same opportunity to use our services and to work through us as anyone else.

We are building this website to WCAG 2.2 Level AA. That is a target we set ourselves. Under the AODA, the website conformance requirement in section 14 of O. Reg. 191/11 applies to large organizations and to the public sector, not to a company our size — so we are doing this because a warehouse worker on an old phone with a cracked screen and a data cap should be able to use our site, not because a regulator is checking.

We have not had an independent accessibility audit yet. When we have one, we will say who did it and what they found, including the parts we failed.

What we have built in

• Semantic HTML. Real headings in order, real lists, real buttons and links, one <h1> per page, landmarks for header, navigation, main content and footer, and a "Skip to main content" link at the top of every page.
• Full keyboard operation. Every menu, button, form field and link can be reached and used with the Tab key alone. Nothing needs a mouse and nothing relies on hover. The mobile menu closes with the Escape key and returns focus where you left it.
• A visible focus indicator. A thick amber outline that stays clear of the text, so you can always see where you are.
• Colour contrast. Body text, headings and interface text are chosen against a 4.5:1 minimum on the backgrounds they sit on.
• Colour is never the only signal. Errors carry text, statuses carry words and icons, and required fields are marked in the label, not just in red.
• Reduced motion. If your device is set to reduce motion, animations and smooth scrolling switch off automatically.
• No time limits on any form. Nothing expires while you are filling it in. Take an hour if you need one.
• Labelled form fields. Every field has a real label attached to it. A placeholder is never used as the only label.
• Clear errors. If something is wrong, the message is in text, next to the field it belongs to, it says what to do about it, and focus moves to the first field that needs fixing.
• Big targets. Buttons and navigation links are at least 44 pixels tall, which matters if you are tapping on a phone with gloves on or with a tremor.
• Text that scales. Type and spacing are set in relative units, so zooming to 200% or raising your device's text size does not break the layout or cut off content.
• It works without JavaScript. If scripts fail or are blocked, every page still shows all of its content and every form still submits.
• Meaningful alternative text on images that carry information, and decorative graphics hidden from screen readers so they do not add noise.
• No auto-playing audio or video, no carousels that move on their own, and no pop-ups that interrupt you.

Known limitations — the honest list

An accessibility page that claims everything is perfect is not worth reading. Here is what we know is not there yet.

• This is a new site and it has not been independently audited. It has been built to a standard and checked by us. That is not the same thing as being tested by an expert or by people with disabilities, and we know it.
• The embedded map on our contact page is a third-party component. We do not control its markup, its keyboard behaviour or its contrast. If it does not work for you, our full address is written out in text next to it and in the footer of every page, and we will give directions over the phone.
• We have not tested every combination of screen reader, browser and operating system. We have not yet tested with voice control software or a switch device. If you use one and something does not work, that report is genuinely useful to us.
• Documents. Any PDF or document we send has not been through an accessibility check. Ask and we will send the same content as accessible HTML, plain text, large print, or read it to you.
• The typeface loads from Google Fonts. If that request is blocked or slow, the page falls back to your system font. Everything still works, but it will look different.
• Third-party job boards. If you reach us through a job site we do not run, we cannot fix the accessibility of that site. Come to us directly and we will take your details any way that suits you.

None of these are excuses. They are the queue.

Tell us about a barrier — our feedback process

If any part of this website, our forms, our documents, our office or the way we deal with you creates a barrier, tell us. You do not have to be polite about it and you do not have to explain why. Section 11 of O. Reg. 191/11 requires us to have a feedback process and to make that process itself accessible — so pick whichever of these is easiest for you.

How to reach us

• Email: info@bhavaniai.ca — put "Accessibility" in the subject line if you can, but it is not required.
• Phone: [PHONE-TBD], Monday to Friday, 9:00 AM – 5:00 PM ET. If you would rather talk than type, this is the one to use.
• Post: Accessibility Feedback, BhavaniAI Inc., 50 Mississauga Valley Blvd, Mississauga, Ontario L5A 3S2.
• In person or through someone else. A family member, a friend, a support person, a job coach or an employment counsellor can give us feedback on your behalf. We will not ask them to prove anything.
• Anonymously. Leave your name out if you prefer. We will still act on it — we just will not be able to tell you what we did.

Feedback in an alternative format is fine: a voicemail, a text message, a letter, an audio file, or anything else that works for you. If you need this feedback process itself in an accessible format or with a communication support, ask and we will arrange it at no extra cost.

What happens after you tell us

• We respond within 5 business days. If you gave us contact details, you will hear from a person, not an auto-reply.
• We tell you what we found, what we are going to do and roughly when. If we cannot fix something quickly, we say so and offer a workaround in the meantime — for example, taking your information over the phone.
• If the barrier stopped you applying for something, we will make sure it did not cost you the opportunity.
• We keep a record of accessibility feedback and what we did about it, so the same problem does not get fixed and then quietly return.
• If you are not satisfied with our answer, ask for it to go to the officer holding the highest authority in the company, and it will.

It helps if you can tell us the page address, what you were trying to do, what happened instead, and what device or assistive technology you were using — but send it even if you cannot. A one-line email saying "I could not get past the second box on the form" is enough for us to start.

Where these rules come from

If you want to read the standards for yourself, or check what any Ontario business owes you:

• Accessibility for Ontarians with Disabilities Act, 2005 — the Act itself, on Ontario's e-Laws.
• O. Reg. 191/11, Integrated Accessibility Standards — including section 11 (feedback), section 12 (accessible formats and communication supports) and sections 21 and 22 (recruitment, assessment and selection).
• AccessON and Accessibility in Ontario: what you need to know — the Government of Ontario's plain-language guidance on the accessibility rules for businesses.
• Web Content Accessibility Guidelines (WCAG) 2.2 — the standard this site is built against.

This page is written in English. If you would like it in another language, in large print, or read aloud to you, ask us at info@bhavaniai.ca or [PHONE-TBD] and we will arrange it at no cost.